Refund & Return Policy
Effective Date: 04/15/2026
At Prince Pedro Art Gallery, we take pride in delivering high-quality, handcrafted artworks. Your satisfaction is important to us, and this policy outlines the conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
You may request a return or exchange if:
- The item received is damaged, defective, or incorrect
- The request is made within 3–7 days of delivery
- The item is unused and in its original condition and packaging
2. Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Change of mind
- Minor variations in color, design, or size (as all items are handmade)
- Custom or personalized orders
- Items that have been used, worn, or altered
3. Refund Process
If your return is approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
- In some cases, you may choose a store credit or exchange instead
4. Exchanges
We offer exchanges for:
- Damaged or defective items
- Incorrect products delivered
If you prefer an exchange, we will replace the item at no additional cost (subject to availability).
5. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- Prince Pedro Art Gallery is not responsible for lost return shipments
6. Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the item and packaging
- We will resolve the issue promptly with a replacement or refund
7. Order Cancellation
- Orders can only be canceled within 24 hours of placement
- Once processing or shipping has begun, cancellation may not be possible
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your card issuer (processing delays may occur)
- If the issue persists, contact us directly
9. Contact Us
For all return, refund, or exchange requests:
- Email: info@ppagallery.com
- Phone: +1 862 339 8772, +234 81 3069 4494
- Address: 1413 Chickadee Drive, Michigan City, IN 46360, USA
By making a purchase on our website, you agree to this Refund & Return Policy.
